Where is the store based?
San Antonio, TX
What is this store's return and exchange policy?
We do not accept returns or exchanges. Unfortunately, we are not responsible for lost or stolen packages. We are a very small business and will do the best we can to make up for shipping issues. If you have concerns about your mail being stolen, we suggest having us mail it to another address that is more secure.
Do you accept orders placed outside of the US?
We sure do! Please allow 3+ weeks for delivery, it can be shorter or longer but each country varies.
How long will it take to receive my order?
We typically ship orders by the next business day. However, stuff happens on occasion. But all orders will be shipped within 48 hours of your payment being processed. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. As far as tracking, we will email you tracking information once your items have shipped. Unfortunately, USPS is notorious for failing to scan in tracking information. So if you don't see much movement, that does not mean your items are lost, they are just slowly making their way to you. If you ever have any questions or concerns regarding your order, please message us via our contact section or by email at firstname.lastname@example.org.
Who makes your pins?
That is something we won't be sharing. We did a lot of leg work and put in a lot of energy finding our manufacturer and we suggest everyone else do the same. There is no shortage of pin manufacturers out there, just check out Google.
How do I pay for my order? Is it secure?
Our checkout process is powered by PayPal, one of the most trusted online payment solutions on the web. We accept Visa, MasterCard, Discover, American Express. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
What if something is wrong with my order?
If you have a problem with an order from this store, please contact us directly either through the contact page or through email, we usually reply to all messages within 24 hours. Our email address is email@example.com.